VHP is a leader in online privacy rights. We have created this privacy statement in order to demonstrate our commitment to you through transparent, easy-to-understand information regarding our data practices. You will understand what we collect, why we collect it and what we do with it. This policy applies to all VHP brands, websites, apps, products, services or technologies (we will collectively refer to these as “Services”).
Information Collection: Account Level
At an Account Level, we collect and use information necessary to enable you to purchase and manage Services, provide you with support for those Services and to curate your experience with us. Some information is collected and used based on contractual consent and other is based on informed consent, which may be changed at any time.
Basic Account Information.
Information Collected. Our site uses forms in which you give us contact information (such as your name, address, phone number, fax number, billing information, IP address and email address) so you can create an account, place orders, request information, and request support help. As you use your account, we may also collect support requests and other related types of information that is specific to the management of your account and Services with us.
Legal Requirement. This type of information is legally and/or contractually required to be able to purchase and use Services. It is also required to be able to serve legal notices to you and is mandated by certain Services we offer. Consent for the collection, use and retention of this information for these purposes is considered to be contractually given for the duration of your use of such Service and any legally required retention period.
How We Use This Information.
Sending Emails. Legally Required. As noted above, we use emails to communicate with you, to confirm your placed orders, to send information that you have requested and to serve legally or contractually required communications. Legally required emails cover verification emails and subscription information and updates and billing issues. We also may use this information when it is important for us to contact you regarding functionality changes to Services you have purchased and/or our website and provide customer service (“Service Communications”.) By creating an account with us and/or purchasing our Services, you agree to receive these types of communication and acknowledge that they are not optional. We also use this information to share details about new services and special offers we think you’ll find valuable (“Promotional Communications”.) You are able to opt-out of receiving Promotional Communications (or opt-into, depending on your country of residence) through preferences in your account panel or the unsubscribe instructions contained in the email communication.
Legally Required Disclosure. We will never share your information without your permission or in ways other than as outlined in this policy. The only exceptions to this are when we are required by law, in the good faith belief that such action is necessary in order to comply with the law, or when we must comply with a legal process. Examples of these types of exceptions are court orders and subpoenas. In each of these situations, we will carefully review the documentation provided and only comply if such documentation meets requisite legal standards.
Changes in Our Practices. If we change our information-handling practices or other privacy aspects, we will post those changes on this privacy statement. If we make any material changes we will notify you by means of a notice on this site prior to the change becoming effective, and we may also try to notify you through email of the privacy changes, if necessary.
Retention & Deletion of Account Information.
Personal Information Following Termination of Account. When your VHP account is cancelled (either voluntarily or involuntarily) all of your personally identifiable information is placed in “deactivated” status within our corresponding databases. However, you should know that deactivation of your account does not mean your personally identifiable information has been deleted from our database entirely. We will retain and use your personally identifiable information, if necessary, in order to resolve disputes, enforce our agreements and/or as required by laws or regulations. Thus, it may not be immediately deleted upon request and is an approved exception to GDPR deletion rights. By creating an account with us, using our support services and/or purchasing Services, you acknowledge and agree to these terms of retention. Information on how to close your account can be requested via our contact form.
Information Collection: Site Usage
Device Information. We collect information from your devices (computers, mobile phones, tablets, etc.), such as IP address, cookie information, so that we may recognize your devices to provide you with legal notices (if required by your country of residence), support services (when you contact our support staff) and personalized experiences on our site and emails. Certain types of collection and use may be optional and controlled via our cookie tools.
Information from Others. We are dedicated to continually improving your experience on our website. Like many companies, we use third-parties to help us track browsing, identify technical issues and provide ways to enhance your overall experience. Several of the tools that we use and what they do are:
Log Files: Log Files: We use information gathered about you (for example, your IP address) from our site via log files and data provided by third-party tracking partners to help diagnose problems with our server and to administer our website. We also gather broad demographic information from this data to help us improve our site and make your browsing and purchasing experiences more enjoyable.
Third-Party Product Offerings & Websites: Our site also contains links to other third-party websites, especially where we offer their products or services. VHP is not responsible for the privacy practices or the content of such websites. We encourage you to carefully read the privacy statement of any website you visit.
How We Share This Information
VHP does not share information that individually identifies our customers with companies, organizations or individuals outside of VHP, unless one of the following circumstances applies:
With Your Consent. We will share information with companies, organizations or individuals outside of VHP when we have your consent. This includes third party providers who offer products or services through our marketplace. These providers will each have their own privacy policies and will be identified in our Details for Specific Products and Services section.
Within VHP. Information may also be shared within VHP to provide support and delivery of Services you purchase.
With Partners. We may share your information with nonaffiliated companies who are:
Advertising, Analytics and Business Partners (Limited to Non-Personally Identifiable Information). We may share aggregated or pseudonymous information (including demographic information) with partners, such as measurement analytics, apps, or other companies. We do not, however, share information that personally identifies you (personally identifiable information is information such as name or email address.) When you use third-party apps, websites or other products integrated with our Services, they may collect information about your activities subject to their own terms and privacy policies.
For Legal and Other Purposes. We may access, preserve and disclose information to investigate, prevent, or take action in connection with: (i) legal process and legal requests; (ii) claims that any content violates the rights of third-parties; (iii) requests for customer service; (iv) technical issues; (v) protecting the rights, property or personal safety of VHP, its users or the public; (vi) establishing or exercising our legal rights or defending against legal claims; or (vii) as otherwise required by law. This may include responding to lawful governmental requests. Learn more about how we evaluate and respond to these requests here.
New Ownership. If the ownership or control of all or part of VHP or a specific Service changes as a result of a merger, acquisition or sale of assets, we may transfer your information to the new owner.
Our site has security measures in place to protect the loss, misuse and alteration of the information under our control. We use 128-bit SSL security to encrypt any transmissions, including those when you provide credit card information, personal data, etc. No method of electronic storage or transmission over the internet is 100% secure, however. Therefore, we cannot guarantee its absolute security.
Protecting Children’s Privacy
Our Services are for a general audience. We do not knowingly collect, use, or share information that could reasonably be used to identify children under age 18 without prior parental consent or consistent with applicable law.
Data Processing and Transfers
Other Important Information
Questions & Suggestions
If you have questions, suggestions or wish to make a complaint, please contact us through our contact form.